City of Amarillo Introduces New Utility Billing System

Nearly every home and business in Amarillo has one thing in common: utilities. Water and trash are billed through the City of Amarillo.

Amarillo Utility Billing System Getting Upgrade

As time and technology change, the City of Amarillo wants to make things easier on those paying their utility bills. The COA is bringing a more modern payment process with easier navigation and more detailed account access.

New Features Coming To Amarillo Utility Bills

This new upgrade is expected to make things easier for Amarillo residents, with features that include:

Detailed water usage tracking
Flexible payment options and scheduling
Improved account security
Better customer service tools

When Amarillo Utility Payments Stop

The new system will go into effect on Tuesday, March 31. The system will be down Thursday, March 26, through Monday, March 30. During this time, the COA will not accept payments online, over the phone, in person, or through email. In other words, no payments will be accepted.

No late fees will be applied during this time.

What Amarillo Residents Need To Do Next

Residents will need to register in the new system. You will receive your first bill from the new system in April. When you receive the new bill, you will create your new account.

To register, you will need the following:

The account number from your new bill
Your phone number or driver's license number
Zip code associated with your mailing address

Important AutoPay Changes You Need To Know

Please note: Previously scheduled payments and AutoPay will NOT transfer over.

After registration, you will need to make a payment before setting up automatic payments. You will still be able to make payments by phone or in person.

Keep in mind you will receive a new bill even if you are paperless. Watch your mail and be ready for the new utility billing system from the City of Amarillo.

The 2022 utility software update caused plenty of issues for residents, so this is one upgrade you’ll want to stay on top of.

Stay on top of your utility bill in April to make sure everything is set up so you don’t miss a payment.

Amarillo Restaurants Where Kids Eat Free

Looking for kids eat free in Amarillo? This updated gallery features Amarillo restaurants offering free kids' meals and family dining deals to help you save money on eating out.

Please note that kids eat free offers may require the purchase of an adult meal, may be dine-in only, and can vary by location. Deals change frequently and may end without notice. Always check directly with the restaurant to confirm participation, days, times, and restrictions before ordering.

Gallery Credit: Lori Crofford