If you have been patiently waiting to use up your Kohl's Cash in person, you won't have to wait much longer. The national retailer has announced that they will open the Amarillo store and stores all across Texas on Monday, May 11. Most recently, they have been offering curbside services at their brick and mortar locations as well as online delivery.

The curbside service is actually one I wish they would keep going on a permanent basis. The process was pretty easy when I needed an item I could only find at their stores. I purchased the item online, chose the site to store pick up option, then just waited for an email to tell me when it was time to pick it up. Once I got the email, I went to the store, called the number in the email to let them know I was there, and instantly someone came out to hand me my purchase. It was a breeze and so convenient.

Shopping Experience
Image courtesy of Kohl's. ©2017 Kohl's Department Stores, Inc.

Kohl's issued a statement about how the stores will be opening and the precautions they will be taking:

In preparation for a safe reopening, the company has made significant enhancements to the store environment and staff operations to prioritize the health and safety of Kohl’s customers and associates.

In regards to the online / at store pickup, Kohl’s said they will continue to offer limited-contact drive up service at most stores for buy online, pick up in store and ship to store orders. Customers can simply drive up and park in designated parking spots at store and an associate will place their order directly in their trunk or backseat.

They have announced that their new hours will be 11am to 7pm daily, with special hours for seniors and at-risk individuals on Monday, Wednesday, and Fridays. Signage and floor decals have been placed throughout the store to encourage six feet of social distancing, with a particular focus on high traffic areas including at customer service and checkout. For stores that have two or more entrances, one entrance has been closed and each store will operate with a single point of entry to the store. An associate greeter will be stationed at the front of the store with the sole role of welcoming customers, sanitizing carts between each use and limiting occupancy, as appropriate.

Checkout Experience
Image courtesy of Kohl's. ©2017 Kohl's Department Stores, Inc.

In-aisle displays have been removed to increase space for customers to pass through the aisles while adhering to social distancing guidelines. The stores have also installed protective barriers at all registers and will offer touchless payment through Kohl’s Pay on the Kohl’s App to make the checkout experience as contactless as possible. Checkout lanes will be cleaned by an associate after each customer transaction, including the sanitation of the pin pad and counter. Hand sanitizer will be readily available at each register and throughout the store for customer use. Fitting rooms will be closed until further notice and the use of beauty testers has been suspended to reduce and minimize touch points.

Kohl’s has made adjustments to the returns process to minimize contact between the customer and associate. In addition, to support social distancing, Kohl’s will accept Amazon Returns in a separate location within the store. Kohl’s will continue to facilitate regular cleaning of the stores, including all restrooms, entrances and all customer touchpoints, during all operating hours by a third party cleaning service.



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